Shipping Policy

Here is a combined, unified Shipping Policy for MAC's Art Studio, clearly distinguishing between original handmade art and print-on-demand items.

MAC's Art Studio – Shipping Policy

Thank you for choosing MAC's Art Studio! Because our collection includes both original handmade artwork and print-on-demand items, fulfillment times and shipping methods depend on the specific product you purchase. Please read our guidelines below prior to completing your order.

1. Original Handmade Artwork & Resin Pieces

Every original piece is crafted by hand and requires dedicated curing time before it can be safely traveled.

  • Production & Curing Time (15–30 Days): All original paintings require time for the acrylic paint and premium resin coatings to fully cure, harden, and set. Please allow 15 to 30 days from your order date for preparation and packaging. We do not rush this process, as shipping uncured resin will damage the high-gloss finish.

  • Carrier & Delivery: Original studio art ships securely via UPS.

  • Tracking: Once your painting has finished curing and is packed, you will receive a shipping confirmation email containing your UPS tracking number.

2. Print-on-Demand Items (Gelato Fulfillment)

Custom printed apparel, home goods, calendars, phone cases, drinkware, and fine art poster prints are produced on demand through our printing partner, Gelato.

  • Fulfillment & Shipping: Print-on-demand items are printed and fulfilled on demand after your order is placed.

  • Product Categories Include:

    • Wall Calendars & Phone Cases

    • Drinkware (Bottles) & Apparel (Hats)

    • Fine Art Posters (Small, Medium, Large)

    • Framed Fine Art Posters (Small, Medium, Large)

  • Worldwide & Regional Shipping: Gelato fulfills orders through local print locations across 16 global shipping zones to ensure fast and efficient delivery.

  • Tracking: You will receive a tracking link via email as soon as your print order is produced and dispatched.

Note: If your order contains both an original artwork and a print-on-demand item, your items will ship separately.

3. Damaged Packages & Claims

We take immense care in packaging every item to ensure it arrives safely.

  • Original Artwork (UPS): As outlined in our Terms of Service, risk of loss passes to the buyer once handed to UPS. However, if your painting arrives damaged, you must contact us at chrissie722@outlook.com within 5 days of delivery with clear photo proof of both the damaged painting and the original UPS packaging to initiate a claim review.

  • Print-on-Demand Items: If a printed item arrives defective or damaged during transit, please notify us within 30 days of delivery with photo evidence of the item and original packaging for a complimentary replacement or refund.

4. Contact Us

If you have any questions regarding creation timelines, production, or order status, please get in touch:

  • Email: chrissie722@outlook.com

  • Phone: 912-313-2931

  • Studio Address: 117 Bainbridge Way, Bluffton, SC 29910